Welcome to the Customer Area

Here you'll find out how to contact us about your policy, what to do if you are unhappy about any aspects of the service you have received from us and some links to useful information to help you get more out of your cover.

Your Security

Please note that Cigna will only ever contact you in connection with matters that relate to your policy and will carry out appropriate security checks before discussing your personal details with you.

If you ever receive contact from anyone claiming to be from Cigna (or any company sounding similar to Cigna) seeking data or details, such as bank account information or asking if you have been involved in an accident:

1. Do not provide any of your details or information; and 

2. Hang up and contact Cigna on 020 8652 1313 to let us know about the call, providing all the details that you can.

Following these simple steps will help us ensure the security of your personal information. 

Contact us

If you are a policyholder and wish to contact us about an existing Cigna policy, please click here.

Useful Information

Please click here for some links to useful sources of information.