In addition to dealing with each individual complaint in a professional, fair and timely manner, we have an end-to-end audit and monitoring process and we routinely analyse complaint statistics. The following information is designed to show you the volume of complaints that we receive in a given period and forms a ’high-level’ summary of volume and resolution.
Complaints figures for the period January 2018 - June 2018
|Number of complaints opened by volume of business|
Product / Service Grouping
|Provision at reporting period end date||Number of complaints opened||Number of complaints closed||% closed within 3 days||% closed after 3 days but within 8 weeks||% upheld||Main cause of complaints opened|
|Insurance & pure protection||6.55||1,522||1,523||49.4%||50.2%||31.2%||Other General Admin / Customer service|
During the 6 month period ending 30th June 2018, Cigna Insurance Services (Europe) Limited received 6.55 complaints for every one thousand policies in force.
Copyright © 2018 Cigna Insurance Services (Europe) Limited